Terms and Conditions

1. Legal Compliance

You agree to:

• • Comply with all applicable local, state, and federal laws when using our services
• • Not use our services for any unlawful or fraudulent purpose
• • Ensure you have legal authority to grant access to any property where services are performed
• • Maintain appropriate permits and permissions required for property access

2. Information Accuracy

You are responsible for:

• • Providing accurate, current, and complete information when booking services
• • Updating your information promptly if it changes
• • Notifying us of any special circumstances or requirements before service
• • Communicating any hazards or safety concerns present on the property

3. Property Preparation

Before our team arrives, you must:

• • Secure or remove valuable items, fragile objects, and personal documents
• • Ensure safe working conditions and clear access to areas requiring cleaning
• • Restrain pets or make arrangements for their safety during service
• • Disclose any potential hazards including mold, biohazards, or structural issues

4. Conduct Requirements

You agree to:

• • Treat our team members with respect, courtesy, and professionalism
• • Not engage in harassment, discrimination, or threatening behavior
• • Not interfere with team members while they perform their work
• • Report concerns through appropriate channels rather than confronting team members directly

5. Payment Obligations

You agree to:

• • Pay all fees for services rendered according to agreed terms
• • Provide valid payment information and maintain sufficient funds
• • Pay applicable cancellation fees for late cancellations
• • Cover costs for any damage to equipment caused by undisclosed hazards

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to:

• • Implied warranties of merchantability or fitness for a particular purpose
• • Guarantees of uninterrupted or error-free service
• • Warranties regarding results or outcomes of cleaning services

While we strive for excellence in all services, results may vary based on property condition, materials, and other factors beyond our control.

Service Limitations

We cannot guarantee:

• • Removal of permanent stains, discoloration, or damage from previous neglect
• • Repair or restoration of damaged surfaces or materials
• • Elimination of all allergens, bacteria, or microorganisms
• • Prevention of future damage or deterioration

Our Liability

Trusted Hands maintains comprehensive insurance coverage and accepts responsibility for:

• • Damage to your property directly caused by our negligence
• • Injuries occurring on your property to our team members while performing services
• • Loss or theft of items when caused by our team members

However, our total liability for any claim is limited to the amount paid for the specific service that gave rise to the claim, or $500, whichever is greater.

Limitations on Liability

We are not liable for:

• • Pre-existing damage, wear, or deterioration
• • Damage to items not properly secured or disclosed
• • Indirect, incidental, special, or consequential damages
• • Loss of business, income, or profits
• • Damage resulting from undisclosed hazards or unsafe conditions

Client Indemnification

You agree to indemnify and hold harmless Trusted Hands from any claims, damages, or expenses arising from:

• • Your violation of these terms and conditions
• • Injuries to our team members caused by undisclosed hazards
• • Your lack of authority to grant property access
• • Third-party claims related to your use of our services

Claims Procedure

For any damage or loss claims:

• • Notify us within 24 hours of discovering the issue
• • Provide documentation including photos and descriptions
• • Allow us reasonable opportunity to inspect and resolve the issue
• • Do not repair or dispose of damaged items without our authorization