Terms of Service

Agreement to Terms

These Terms of Service govern your use of the Trusted Hands website and cleaning services. By accessing our website or engaging our services, you agree to be bound by these terms. If you disagree with any part of these terms, please do not use our services.

We've written these terms in plain language to make them as clear as possible. If you have questions about anything here, we encourage you to reach out to us directly.

Use of Our Services

Acceptable Use

When using our services, you agree to:

• Provide accurate and complete information when scheduling services
• Maintain a safe and accessible environment for our team members
• Communicate any special requirements or concerns before service begins
• Treat our team members with respect and professionalism
• Use our website only for lawful purposes

Prohibited Activities

You may not:

• Use our services for any illegal purpose or in violation of any local, state, or federal law
• Attempt to gain unauthorized access to our systems or networks
• Harass, abuse, or harm our team members or other clients
• Interfere with or disrupt the operation of our services
• Collect or store personal data about other users without permission

Service Requirements

To use our cleaning services effectively:

• You must be at least 18 years of age to enter into this agreement
• You must have authority to grant access to the property being cleaned
• You must provide accurate contact information and service address
• You must ensure safe access for our team members

Service Availability and Modifications

Service Uptime

We strive to maintain consistent service availability. However, cleaning services may occasionally be affected by weather conditions, emergencies, or other unforeseen circumstances. We'll notify you as soon as possible if we need to reschedule a service.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. This includes pricing, service offerings, and terms. We'll provide reasonable notice of significant changes when possible.

Geographic Restrictions

Our services are available in specific geographic areas. We may be unable to serve locations outside our service area. Service availability may change over time as we expand or adjust our coverage.

Website Maintenance

Our website may occasionally be unavailable due to maintenance or updates. We'll attempt to minimize disruption and provide notice when possible, though emergency maintenance may occur without advance warning.

Booking and Scheduling

When you book cleaning services with us:

• Appointments: Services are scheduled by appointment. We'll confirm your appointment time and send reminders.
• Cancellations: If you need to cancel or reschedule, please provide at least 24 hours notice to avoid cancellation fees.
• Access: You're responsible for ensuring our team can access the property at the scheduled time, either through personal presence, lockbox, or other agreed arrangements.
• Service Duration: Cleaning times are estimates based on property size and condition. Actual time may vary.

Payment Terms

Our payment policies include:

• Pricing: Service prices are provided at time of booking and may vary based on property size, service type, and specific requirements.
• Payment Methods: We accept various payment methods as indicated during booking. Payment is typically due at time of service or as agreed.
• Late Payments: Late payment fees may apply to overdue balances. Continued service may be suspended for accounts with outstanding balances.
• Refunds: Refund requests will be evaluated on a case-by-case basis. We strive to address any service concerns promptly and fairly.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Trusted Hands or its content suppliers and is protected by copyright and other intellectual property laws.

You may not:

• Reproduce, distribute, or create derivative works from our content without permission
• Use our trademarks or branding without written authorization
• Remove or alter copyright notices or other proprietary markings

Limitation of Liability

To the fullest extent permitted by law:

• We provide our services on an "as is" and "as available" basis without warranties of any kind
• We are not liable for indirect, incidental, special, or consequential damages
• Our total liability is limited to the amount you paid for the specific service giving rise to the claim
• We maintain insurance coverage appropriate for our services and are insured for property damage and general liability

Indemnification

You agree to indemnify and hold harmless Trusted Hands, its employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of our services, your violation of these terms, or your violation of any rights of another party.

Dispute Resolution

If you have concerns about our services:

• Contact Us First: We encourage you to contact us directly to resolve any issues. Most concerns can be addressed through direct communication.
• Informal Resolution: We'll work with you in good faith to find a fair resolution to any dispute.
• Governing Law: These terms are governed by the laws of the jurisdiction where our business operates.

Service Termination

Either party may terminate service arrangements:

• By You: You may cancel services at any time by providing notice according to our cancellation policy.
• By Us: We reserve the right to refuse or terminate service for violation of these terms, non-payment, or behavior that threatens the safety or wellbeing of our team members.
• Effect of Termination: Upon termination, you remain responsible for any outstanding payments for services already provided.

Changes to Terms

We may modify these Terms of Service from time to time. When we make changes, we'll update the "Last Updated" date and, for significant changes, provide notice through our website or by email. Your continued use of our services after changes become effective constitutes acceptance of the modified terms.

We encourage you to review these terms periodically to stay informed about your rights and obligations.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms continue in full force and effect.